The role of managers has always been important to organizations. As more attention is given to Psychological Health and Safety, the responsibilities of managers are evolving, and the need for them to identify and assist employees in distress has changed from an attribute of good managers, to a necessary skill. Emotional Intelligence training can help managers empathize with employees and identify the proper resources that may be helpful to them. Further to this, emotional intelligence training for employees themselves help strengthen group empathy and understanding for the entire company.
